winbet12's Privacy Policy

1. Introduction and Scope

winbet12 ("we", "us", or "the platform") is a trusted online betting and gaming service in Bangladesh. This Privacy Policy ("Policy") applies to the winbet12.lat website and all services connected to it. This policy informs our users about what types of personal information we collect, why we collect it, how we use and protect it, and what rights you have.

By starting to use winbet12's services, you will be considered to have agreed to this privacy policy. If you do not agree with any term of this policy, please refrain from using our services. This policy applies only to the winbet12 platform and does not apply to any third-party websites or services.

2. What Information We Collect

winbet12 collects various types of information as described below in order to provide its services. We collect only the information that is necessary for operating, improving, and securing our services.

2.1 Registration Information

When creating an account, we collect the following information:

• Full name (as per legal documents)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Username and password

2.2 Identity Verification (KYC) Information

To complete deposit and withdrawal processes and to prevent fraud, we may request the following documents as needed:

• Copy of National ID (NID) or passport
• Proof of bank or mobile banking account
• Proof of current address

2.3 Financial Transaction Information

For deposits and withdrawals made through bKash, Nagad, or Rocket, we record the transaction date, amount, and payment reference number.

2.4 Technical Information

When you use our platform, we automatically collect the following information:

• IP address and device identifier information
• Browser type and operating system
• Browsing activity and session information on the website
• Information collected from cookies and similar tracking technologies

3. Purpose of Using Information

winbet12 uses the collected information only for the purposes listed below. We never sell your information to third parties.

• Registration and management of your account
• Processing deposits and withdrawals
• Identity verification and age confirmation
• Prevention of fraud, money laundering, and other illegal activities
• Providing customer support
• Platform security and technical improvement
• Fulfilling legal or regulatory obligations
• Responsible gaming management
• Sending relevant promotional information subject to your consent

To improve our services, we may analyze anonymised and aggregated data. Such analysis does not contain any personally identifiable information.

4. Information Sharing and Disclosure

winbet12 gives the highest importance to the confidentiality of your personal information. We do not share your information with any third party except in the limited circumstances described below.

4.1 Service Provider Partners

We use trusted third parties for services such as payment processing (bKash, Nagad, Rocket), identity verification, technical infrastructure, and fraud prevention. Only the information necessary for those partners to carry out their specific tasks is shared with them. They may not use this information for any other purpose.

4.2 Legal Obligations

In response to a valid order or request from a court, government body, or regulatory authority, we may be required to disclose relevant information.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance in an appropriate manner.

5. Data Protection and Security

winbet12 adopts the most up-to-date security measures to protect your personal information. All data transmission and storage on our platform is protected by SSL (Secure Sockets Layer) encryption technology.

Our security measures include:

• 128-bit SSL encryption — for all data transfers
• Encrypted database storage
• Regular security reviews and testing
• Restricted staff access — only authorized staff can view personal information
• Two-Factor Authentication facility

However, no internet-based system is completely free of flaws. You also have a responsibility for the security of your account — do not share your password with anyone and log out after use.

6. Cookie Policy

Cookies and similar tracking technologies are used on the winbet12 website. Cookies are small text files stored on your device that help improve the functionality of our platform and your experience.

6.1 Types of Cookies We Use

• Essential cookies: Indispensable for the basic functionality of the platform. Without these, login, session management, and security verification are not possible.
• Functionality cookies: For remembering your preferences and settings — such as language preference and account settings.
• Analytical cookies: To analyze platform usage patterns and improve services.

You can control or reject cookies from your browser settings. However, disabling essential cookies may affect some functionality of the platform.

7. Data Retention Period

winbet12 retains users' personal information only for as long as it is necessary or legally required.

• Active account information: for as long as the account remains active
• After account closure: financial and identity verification information may be retained for at least five years in accordance with legal obligations
• Transaction logs: for a set period for fraud investigation and regulatory requirements

When the retention period ends, we securely delete or anonymise the data.

8. Your Rights

As a user of winbet12, you have the following rights regarding your own personal information:

8.1 Right of Access

You may request at any time to find out what information we have stored about you.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may contact our support team to request a correction.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. Contact us directly to do so.

To exercise any of the rights mentioned above, contact our support team: [email protected] — or reach us on our 24/7 live chat.

9. Privacy of Minors

winbet12 strictly prohibits registration and use of services by anyone under the age of 21 ("for persons aged 21 and above only"). We do not knowingly collect personal information from any minor. We conduct an age verification process at the time of registration.

If we become aware that a minor's information has been accidentally collected, we will immediately close that account and delete the relevant information. If you become aware of any such account, please inform us at [email protected].

10. Third-Party Links

Some games and services on the winbet12 platform are operated through third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi. These providers have their own privacy policies and may process certain technical data to operate their services.

We are not responsible for the privacy policies of these third-party providers. However, we ensure that all partners we work with follow appropriate data protection standards.

11. Policy Changes

winbet12 reserves the right to review and update this privacy policy as needed. For any significant changes, we will publish a notice on the platform and update the "Last Updated" date at the top of the policy.

Continued use of the services after any changes will be considered as your agreement to the updated policy. You are therefore advised to review this policy regularly.

12. Contact

If you have any questions, comments, or requests regarding this privacy policy, contact winbet12 in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our team will try to respond to your request as quickly as possible. For privacy-related requests, we may need to verify your identity.